Agents can't connect to the cloud

Incident Report for Netdata

Resolved

The incident is resolved, we are making improvements to prevent similar issues from happening in the future.

Posted Dec 07, 2020 - 20:25 UTC

Monitoring

The situation is relatively stable, though we still see some timeouts. We continue monitoring to ensure everything works as expected.

Posted Dec 07, 2020 - 19:11 UTC

Update

A lot of agents are connected, but we still have a high percentage that appear unresponsive, so we will need to gradually reconnect them again, to get to a stable state.

Posted Dec 07, 2020 - 17:25 UTC

Update

The system is recovering, but we will need some more time for it to stabilize and get all the agents connected again.

Posted Dec 07, 2020 - 15:02 UTC

Identified

We have identified the component that causes the issue and are attempting to provide a fix

Posted Dec 07, 2020 - 13:41 UTC

This incident affected: Cloud Web UI.