Agents can't connect to the cloud
Incident Report for Netdata
The incident is resolved, we are making improvements to prevent similar issues from happening in the future.
Posted Dec 07, 2020 - 20:25 UTC
The situation is relatively stable, though we still see some timeouts. We continue monitoring to ensure everything works as expected.
Posted Dec 07, 2020 - 19:11 UTC
A lot of agents are connected, but we still have a high percentage that appear unresponsive, so we will need to gradually reconnect them again, to get to a stable state.
Posted Dec 07, 2020 - 17:25 UTC
The system is recovering, but we will need some more time for it to stabilize and get all the agents connected again.
Posted Dec 07, 2020 - 15:02 UTC
We have identified the component that causes the issue and are attempting to provide a fix
Posted Dec 07, 2020 - 13:41 UTC
This incident affected: Cloud Web UI.